First and foremost, we hope you and your loved ones are safe and healthy.  

Please read these important updates before your next visit with us. 

New appointment types: We have a new menu of appointment options to better meet your needs, including virtual (telehealth) appointment options.

Fee schedule update: We have an updated fee schedule, click here to view the fee schedule

Telehealth (video) appointments: During our closure we successfully offered virtual sessions for assessments, follow-ups and exercise updates. We continue to offer, and encourage, these virtual appointments wherever possible.


  • complete our Health and COVID-19 screening questionnaire that is emailed to you 24-hours prior to your appointment
  • not arrive early for your appointment
  • respect social distancing of 2 meters in common areas
  • wash your hands or use hand sanitizer when you enter the clinic
  • wear a mask or face covering to your appointment 

Infection Control: Your health and the health of our community is paramount; we follow strict infection control protocols set out by the College of Physiotherapists of Ontario and Health Canada, such as a HEPA filter, available hand sanitizers and medical-grade disinfectants. FL!P is in a multi-tenant building with shared ventilation and public washrooms, and as such we cannot guarantee sanitization in common areas. 


  • When closed for in-person appointments we did a deep cleaning of the clinic space.
  • We have improved signage regarding handwashing, hand-sanitizing and if you have certain symptoms to NOT enter the clinic. 
  • We frequently sanitize high-touch and treatment areas (doorknobs, light switches, chairs, physio tables, etc.) with medical-grade Health Canada approved disinfectants. 
  • We have removed all non-essential items from the waiting room, including magazines.
  • We accept Visa or Mastercard payments via our contactless system.
  • Physiotherapists will wear masks and wash their hands between clients, and as needed during appointments. We will use additional PPE if warranted.
  • The COVID-19 screening questionnaire by the Ontario Ministry of Health will be completed by all physiotherapists daily and for anyone entering the clinic.